Returns & Exchanges

At Lengbox, we want you to be completely satisfied with your K-beauty haul; if you are not happy with your purchase, you can return unopened and unused items within 14 days of delivery.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in their original packaging, unopened, and in a resaleable condition to qualify for a full refund.

• 2.
  Contact Support

  Email our customer care team at [email protected] with your order number and the reason for your return to receive a return authorization.

• 3.
  Package Your Items

  Securely pack the products to prevent damage during transit and include a note with your order details inside the parcel.

• 4.
  Ship and Track

  Send your package using a tracked shipping service and retain your proof of postage until your refund has been processed.